Refund Policy

Return Policy:

Thank you for shopping at Pure Homely. We strive to ensure your satisfaction with every purchase. Should you need to return an item, please carefully review our policy below.

14-Day Return Period: You have 14 days from the date of receipt to initiate a return for eligible items. To be eligible for a return, the item must be in its original condition, unused, with tags attached, and in its original packaging. Proof of purchase is required.

Initiating a Return: To start a return, please contact us at You will receive instructions on how and where to send your return. Please note that returns sent without prior authorization will not be accepted.

Damages and Issues: Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us immediately for assistance.

Non-Returnable Items: Certain items are not eligible for return, including perishable goods, custom products, and personal care items. Additionally, sale items and gift cards cannot be returned.

Exchanges: If you wish to exchange an item, we recommend returning the original item and placing a new order for the desired item.

European Union 14-Day Cooling Off Period: If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification.

Refunds: Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed within 10 business days to your original payment method. Please note that refund processing times may vary depending on your bank or credit card company.

For further assistance or inquiries regarding returns, please contact us at Thank you for choosing Pure Homely.